It is very important to us that every patient at Hospital for Special Surgery has an outstanding experience while in our care.
To assess our performance, we offer every inpatient an opportunity to complete a Press Ganey satisfaction survey, which asks a full range of questions regarding quality of care and service delivery, including questions about nursing care, pain control while in the hospital, and physician quality. While good medical outcomes are our primary goal, we at HSS know that compassionate, friendly care is an important part of your hospital stay and will have a positive impact on your recovery.
For overall rating of care, HSS has ranked in the 99th percentile for the past 11 consecutive quarters. Our Press Ganey scores aim to show that we are living up to our promise of providing skilled, compassionate care. We take comments written on Press Ganey surveys seriously, and we regularly use patient suggestions in our continuous Quality Improvement efforts to make your experience even better.
Note: Data from Press Ganey Survey. Magnet Hospitals refer to all Magnet designated hospitals in the Press Ganey database.