Visiting the ACC

Appointments

To schedule or change an appointment, please call 212.606.1267.

For urgent or emergent matters, please consult your primary care physician or go to your local emergency department.

Before your visit

Please use this list of checklist of items to bring to your visit:

• A valid insurance card
• Legal identification (driver's license, passport, state-issued identification card, military identification card or Green Card)
• Authorizations required by your insurance company
• CDs of your X-rays, CTs, MRIs taken within the past year, if possible
• A list of medications, vitamins and/or herbal supplements
• Name of your preferred pharmacy and laboratory

Patients who lack capacity¹ must be accompanied by their legal guardian² who must bring proof of guardianship³.

Pediatric patients (under 18 years old) must bring their immunization record and be accompanied by their legal guardian² who must bring proof of guardianship³.

Our Cancellation Policy

Please be considerate to other patients. If you must cancel your appointment, please call, 212.606.1267 no less than 48 hours prior to your visit.

MyHSS

MyHSS is a web-based portal for you to access your health information securely online from the convenience of your computer, mobile device, or tablet. You can view lab results, request an appointment, complete pre-visit questionnaires, communicate with your healthcare team, and much more.

Once registered as a patient, you can log in to MyHSS. If you need help navigating the portal or have technical issues (i.e. login problems and password resets), call the MyHSS Helpdesk at 844.269.4509.

The day of your visit

When scheduling your transportation, plan ahead and allow enough travel time for your appointment. If you find that you are going to be more than 30 minutes late for your appointment, please call the location you are scheduled to visit, listed below. You may choose to be rescheduled or, if our clinical staff can accommodate you, we may be able to see you at the end of the day.

Your visit could be up to several hours depending upon your healthcare needs and the possibility of unplanned delays. Before you leave, please make your follow-up appointment.

Missed Appointments

Repeated missed appointments will be addressed with you by a member of our healthcare team.

After your visit

Several days after your visit, we will mail you a patient satisfaction survey. Please take a few minutes to complete this. We use this information to improve our patient care and services.

Help your healthcare team care for you

We believe that mutual understanding, respect and great communication among patients, families, and their healthcare providers is the key for providing the highest quality healthcare.

To the extent possible, HSS requests that you:

• Provide accurate and complete information about your health history.
• Talk openly and honestly about your concerns. Ask questions to help you understand your health issues and treatment options.
• Cooperate with the treatment plan you and your doctor have agreed on.
• Abide by the rules, regulations and policies of the ACC and HSS.
• We also ask that you are considerate of your fellow patients and respect their need for privacy and a quiet environment.

¹ Patient cannot make their own decisions because of an illness or disability such as a mental health problem, dementia or a learning disability.
² Person with a legal right, power, or competency to perform some act on behalf of the patient.
³ Surrogate Court Papers, Power of Attorney, Health Care Proxy, or Living Will.

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