MyHSS Paperless Billing

Paperless Billing Frequently Asked Questions

1. What are paperless statements?
   Paperless billing statements are sent electronically via MyHSS and no longer via mail. For MyHSS users who are the guarantor of an account (which means you are the person responsible for paying the balance of the account), the default will now be set to paperless billing statements. If you prefer to continue receiving paper statements, you can easily log in to MyHSS and return the default to paper statements using the steps below.


2. What if I want to continue receiving paper statements?
   Resuming paper statements is easy. You will need to opt out of paperless statements, which can be done through MyHSS via the web.
   • Follow these step-by-step instructions to set the default to paper statements before February 7th.
   • Follow these step-by-step instructions to set the default to paper statements after February 7th.


3. What if I don’t see my statement in MyHSS and I miss the due date?
   Several attempts will be made to ensure that you have seen the bill. At 60 days past due, HSS has procedures in place to actively reach out via phone and mail for accounts with outstanding balances.


4. What if I try paperless statements and don’t like it?
   Can I return to paper statements? Yes. You can revert to paper statements through MyHSS.
   • Follow these step-by-step instructions to set the default to paper statements before February 7th.
   • Follow these step-by-step instructions to set the default to paper statements after February 7th.


5. I have both hospital and physician bills. Will both be transitioned to paperless statements?
   All Epic-generated statements will transition to paperless. This includes hospital and physician statements. Physicians who do not use Epic-generated statements will not be transitioned to paperless statements. If you are unsure whether your physician uses Epic-generated statements, please reach out to the physician office directly for more information.


6. I am still receiving paper statements for physician services. I thought all bills would be paperless.
   There are certain physicians at HSS who do not use MyHSS for billing. You will continue to receive paper statements from these providers unless you make arrangements with those physicians directly.


7. I need to opt out of paperless billing. Is there someone I can call for assistance?
   Please see our step-by-step instructions on how to opt out of paperless billing below. You can also call our Customer Service Team at 212-606-1772 for any questions or support.

Opt out of paperless billing BEFORE February 7th, 2023

Please note, you can only opt-out of paperless billing prior to February 7th in the web version of MyHSS.

Starting February 7, 2023, patients with active MyHSS accounts will be moved to paperless statements by default. This means that you will no longer get a paper bill in the mail. Bills will only be sent digitally through MyHSS.

If you would like to continue to receive paper statements, follow the steps below to opt out of paperless statements in MyHSS.

Please note, these steps are only valid until February 7, 2023.

Log into your account at myhss.hss.edu

1. Click Sign Up in the Paperless Billing section on the Home Screen
   
   
    
2. Once on the Sign-Up page select No Thanks. This will opt you out of paperless statements.
   
   

Opt out of paperless billing AFTER February 7th, 2023

Opt-Out Steps in the MyHSS WEB VERSION

Log into your account at myhss.hss.edu

Click Sign Up in the Paperless Billing section on the Home Screen.

1. Go to Billing Summary from the MyHSS menu.
   
   
    
2. Scroll to bottom of page and click the cancel paperless billing link.
   
   
    
3. Click the Receive paper statements button.
   
   

Opt-Out Steps in the MyHSS APP VERSION

Log into your account on the MyHSS or MyChart app

1. Go to Billing Summary from the MyHSS menu.
   
   
    
2. When prompted tap Cancel Paperless.
   
   
    
3. Scroll to bottom of page and tap the cancel paperless billing link.
   
   
    
4. On the cancellation confirmation screen tap OK.