We understand the complications involved in undergoing a procedure or treatment at a hospital and offer assistance with planning, logistics, communication and transportation. Our main campus facilities provide a wealth of comfort and amenities including family areas, free Wi-Fi, language and communication support, religious services and much more.
All HSS patients will be assigned a semi-private room after they are clinically cleared from PACU. This means that the space is shared with another patient. If desired, a patient may request a private room for additional cost. Please note, insurance does not cover the cost of private rooms.
Our Family Atria for patients and visitors are located on each of our surgical and procedure floors. Each area is staffed by patient liaisons and volunteers who will greet you and are available throughout the day to answer your questions. We aim to make your visit as comfortable as possible.
When you arrive, please check in at our reception desk. If you are accompanying a patient and would like to leave the area, please leave a phone number with our liaison staff.
For your comfort and convenience, our Atriums offer:
- Complimentary cell phone charging stations
- Complimentary coffee and tea (ask patient liaisons for more details)
- Free Wi-Fi: HSSGuest
- Newspapers and magazines
- Vending machines
- Pyramid Café (4th floor and lobby)
Learn more about Visiting a Patient
The Hospital provides free wireless Internet access (no password is required) in all patient rooms and family waiting areas, however HSS does not take responsibility for personal computers that patients and visitors bring into the Hospital. There are also computers in the 1st, 4th, and 9th Floor Patient Family Atriums available to patients and visitors. For the protection of our patients and families, streaming capabilities are not possible on HSSGuest WiFi.
Please ask for a complimentary Discount Card for patients and visitors which entitles you to a discount at participating local restaurants. They are available in all of the guest areas on the 1st, 4th, and 9th floors, as well as the 75th Street Special Procedures Unit. Please see the HSS Neighborhood Directory for special rates offered to patients and visitors at local hotels.
Our Volunteer operated Patient Library is open Tuesdays and Thursdays from 10:00am – 1:00pm. The Library Cart, which visits in-patient units, also offers magazines and books. Please ask your nurse if you would like any reading materials from the Patient Library or call 212.606.1227.
For patients and visitors who need overnight accommodations, Guest Suites at HSS offer comfortable lodging. Conveniently located directly across from the Hospital on East 71st Street between the FDR and York Avenue, Guest Suites at HSS units can be used prior to hospital admission and beyond hospital discharge. If needed, wheelchairs are readily available. HSS Guest Facilities are in close proximity to the New York Presbyterian-Cornell Medical Center, Memorial Sloan-Kettering Cancer Center, and Rockefeller University.
Special Features and Conveniences:
- Fully equipped kitchenettes
- Daily housekeeping service
- Underground parking
- Television and telephone service
- Within 25 miles of three major airports
Please call 212.606.1989 to make a reservation or book directly here.
The Belaire Café located on the plaza level in the Belaire Building, serves breakfast, lunch and dinner and is open Monday to Friday from 6:45am - 6:00pm to outpatients and visitors.