Patient, Family and Visitor Support Services

Our patient liaisons are dedicated, sympathetic and energetic people. Their communication and problem-solving skills are second to none, and they’re passionate about providing our patients with an exceptional experience. By speaking directly to patients and their families, you’ll act as the focal point and familiar face throughout their experience at HSS – ensuring that they’re well-informed and relaxed throughout the process. When you join us, you’ll experience our culture of teamwork and continuous professional growth first-hand. We want everyone who works here to be the best that they can be, so we offer regular training programs and courses – meaning you’ll stay at the forefront of your field, and continuously deliver on our promise.

We are committed to providing excellent customer service. Some patients have particular needs that require extra attention and we’re dedicated to accommodating them every step of the way. Our coordinators oversee the entire patient journey and ensure their overall experience is a positive one. When you join this team, you’ll play a critical part in instilling comfort and confidence while constantly looking for ways to improve and develop the way we look at patient care. Your expertise and enthusiasm will push us to always seek new methods and practices and your attitude will inspire us to succeed.

At HSS, our patient experience advocates are the voice of our patients, acting upon their feedback in efforts to ensure each patient has an exceptional experience. This team is known for executing their critical thinking and problem-solving skills with an amazing capacity for compassionate and empathetic communication. When you join them, you’ll collaborate with colleagues across the institution to address concerns expressed by patients, families and support persons in constant pursuit of elevating the patient and family experience. Our advocates interpret policies and procedures as well as uphold the Patient’s Bill of Rights. From the time the patient arrives until they leave, you’ll play a key role in ensuring we’re always delivering the right and best care and services possible.

As a leader in our field, patients travel to us from all over the world, speaking a variety of different languages. From the time they arrive to when they leave, it’s essential that their experience is as transparent as possible. Joining us as an interpreter, you’ll be the bridge between patients, physicians, nursing staff and other hospital personnel to ensure everyone has a clear understanding. Our mission is to provide the highest quality patient care possible and we make sure language is never a barrier to this.